Privacy Policy
Kaemito, Inc. ("Kaemito," "we," "us," or "our") is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, store, and protect information when you use our infrastructure observability platform (the "Service").
1. Information We Collect
We collect the following categories of information:
- Account Information: When you register, we collect your name, email address, organization name, and billing information necessary to provide the Service.
- Infrastructure Data: Metrics, logs, traces, and other telemetry data that you submit to the Service through our agents, APIs, or integrations. This data is owned by you and processed solely to provide the Service.
- Usage Data: Information about how you interact with the Service, including pages visited, features used, and session duration. This data helps us improve the Service.
- Device and Network Data: IP address, browser type, operating system, and device identifiers collected automatically when you access the Service.
2. How We Use Information
We use collected information for the following purposes:
- Providing, operating, and maintaining the Service.
- Processing and storing your infrastructure telemetry data.
- Sending transactional communications, such as alerts, reports, and account notifications.
- Improving and optimizing the Service based on aggregated usage patterns.
- Detecting and preventing fraud, abuse, or security incidents.
- Complying with applicable legal obligations.
3. Data Storage and Retention
Your infrastructure data is stored in geographically distributed data centers to ensure low latency and high availability. We retain your data for the duration of your subscription plus a 30-day grace period after account termination. You may request earlier deletion of your data at any time by contacting our support team.
4. Data Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors who assist us in operating the Service (e.g., cloud infrastructure providers, payment processors). These providers are contractually required to protect your data.
- Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Kaemito, our users, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Security
We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, regular security audits, and infrastructure monitoring. While we strive to protect your information, no method of electronic transmission or storage is completely secure.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict the processing of your data.
- Export your data in a machine-readable format.
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at privacy@kaemito.com.
7. Cookies
We use strictly necessary cookies to maintain your authenticated session and remember your preferences. We do not use third-party advertising or tracking cookies.
8. International Transfers
Your data may be processed in data centers located in different countries. We ensure that all international transfers are protected by appropriate safeguards, including Standard Contractual Clauses where required by applicable law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy on our website and, where appropriate, by email. Your continued use of the Service after such changes constitutes acceptance of the updated policy.
10. Contact
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@kaemito.com.